We support you to help you study, complete your course and qualifications.

We understand that for you to succeed it is not always just about courses and marks.  Your whole life comes into play; your living situation, if you can pay your bills and even your relationships. Being a student can be fun and exciting, but we also understand that at times it can be hard and challenging.

Our advocates are here to help you remove any barriers to complete your learning.  From navigating the Institute’s policies or procedures, to providing options on how to deal with academic issues, through to support and advice on flatting, employment, budgeting, Studylink, Work and Income or anything else!

Don’t be shy, our friendly staff and volunteers are here to help. If we are not the right person to help we will refer you to the person or organisation that is.

We can help you in person, over the phone, via email or Skype. Pop in and see us on Mokoia campus, call us on 0800 86 46 46 Ext. 8856 or email . While our base is on Mokoia campus, we do visit all the campuses throughout the year.  Like us on Facebook to find out when we will be on your campus.

How our Advocacy Services work

Our Advocacy is a free and independent service for students on any issue. You can be confident about sharing your problems with our advocates because we keep your information and stories confidential.  Come in to vent, have a quick chat or even a more in-depth discussion. We are always happy to talk to you. We will do our best to help you, or refer you to someone else who can.

We listen to your concerns or complaints and give you information, options and support. We deal with issues from individual students, groups of students and whole classes. If you are uncertain about how things work, or if you would like representation, support or advice, talk to us.

We will hear your concern or complaint and can contact other people on your behalf, with the aim of coming to a resolution that you are happy with. We can also give you advice or clarification around Toi Ohomai’s policies or procedures.

Our advocacy is all student lead; while we give you information and tell you about the formal procedures that are available, we will help you to weigh up your options so that you decide on the best course of action for you and your situation.




“What it meant for me to have support was very helpful, let me know that someone higher than myself or others were there. Going through what to do if it gets too much, like breathing.”

Emily was a conscientious student who attended class regularly.  Her concern was with another student whom she felt belittled her both in class and online. Emily tried speaking up for herself, but ended up feeling intimidated and isolated.

Emily came to see the Pulse Advocate as she felt her concentration in the classroom was compromised, and affecting her learning.

After talking through the options and scenarios, Emily decided to have a meeting with her Tutor and the Pulse Advocate. It was during this meeting that a plan of action was created.

Emily let us know that she was happy that the plan had worked. The other student was now working with her, instead of against, her.  Emily recognised that her Tutor and had been instrumental in helping to create a safe class environment.

* NB: names have been changed to protect privacy



“I have had great support from Student Advocate. She showed me there’s no harm in trying. And I will always be thankful for that”

Dave was feeling despondent.  At first, he was reluctant to share his story with the Pulse Advocate, and would only give a little bit of information before stopping to shake his head, look up and say “there is nothing I can do is there?” It was clear Dave had given up all hope.   Our Pulse Advocate responded honestly with “I don’t know, but there are always options, even doing nothing is an option”.

After unpacking his story and looking at his options, Dave discovered that he had options that he hadn’t previously considered, and decided that we could help by advocating on his behalf. The process of working with Dave supported Mana Motuhake where Dave gained a sense of power and control over his situation.

* NB: names have been changed to protect privacy.



“Having support in that time meant so much to me as it helped me see my options and I felt like somebody understood me and what I was going through. It was very beneficial for me and if I didn’t get support I wouldn’t be where I am now”

Tania was a diligent student but she was emotionally exhausted.  She had a lot of responsibility riding on her shoulders at home as well as in class, often staying up until the small hours studying.   Tania had got to the point where life was weighing heavily on her shoulders and she was struggling in some classes.

The Advocate provided Tania with her available options.  Tania decided that she wanted the Advocate to attend meetings with staff to discuss her study options.

Being present in the meeting meant we could represent and guide Tania should she find herself overwhelmed and not able to continue with the meeting.

Tania being the diligent student she is, jumped her final hurdle and passed.  She happily continuing her studies.

* NB: names have been changed to protect privacy